Annoyed.

This was supposed to be a cool surprise... It did not go through..........
http://puu.sh/k1I2w/cee9e66fbd.png
Vip.

--- Double Post Merged, Sep 15, 2015, Original Post Date: Sep 6, 2015 ---

She's still not Vip

 

Tell them they have until X/X/X to fix this, or you chargeback. It's not unreasonable to expect the goods you pay for within a reasonable time.

Just be like

"You have 3 days to fix this"

 

I wouldn't take the threatening approach, rather I'll try to get an admin here as soon as possible to help with this.

 

Nothing about my statement was a threat, just sanity. If I bought a product from any other business in the world, and I did not get it, nor received helped after nearly 10 days. I'd return the product and buy from another business.

MeepCraft is a business, things like this is not productive to...business

I still recommend, as a customer, if you did not get the product you bought, you get to threaten, and demand to your hearts content.

The customer is always right.

 

Well guys that happened to me when I bought elite. 2 days later I was buying a rank for someone and accidentaly bought it for myself. What they can do for you is give you the meebles for the amount and return you your rank.
When did that happen? because high ranks are not able to buy lower ranks since that happened to me.
(edit) so you were buying that for someone else.... you sure u got the ign correct?

 

That is your own fault, because it prompts you to type in a username before making a purchase, and you have to confirm that purchase. You got what you selected.

Summrs bought a rank, and has not received a product. Much difference.

 

I made the edit, and never said it was anyone's fault. I was new on the website and I didn't know how it worked.
Why you have to be so rude? You don't know me and I've never done anything to you.
You are the grown up here.

 

I was only pointing out the difference in both situations, nothing more, nothing less.

 

I was only pointing out the difference in both situations, nothing more, nothing less.

Sure. You should find better words when you talk.

 

is it productive to business? absolutely not, but with digital purchases and chargebacks people get hurt a lot. In standard store returns, the company gets the product back and you get your money back with every minimal loss of money, more like a loss in time. With digital, someone gets banned, and the server goes in debt. Yes, as customers there is reasonable expectation, but this isn't the average business, so all im suggesting is just some time to relax and let me bring it up to the higher ups.

 

It's a business though
Shouldn't they all be treated the same
Deinen's got a point here....

 

But a rank is virtual and the company that is giving out virtual items or ranks loses nothing.

 

the 10 dollars in chargebacks

no. not everything is the same in business. Big business, small business, where the HQ is based, where the labor is, what they sell. Its all different.

 

Time is money.

 

I completely understand your point of view, and I don't fault you, or anyone in particular. However, a business does not take into account personal feelings, and it should not be unreasonable for a customer who has not gotten their goods, or a reply within a week to actually demand a service they indeed pay for.

This wasn't a rant, or to bash anyone, but the honest truth - Customers sometimes have to get loud and boisterous before they get what they are seekings, from any number of companies. This company is no different, if I was in Summrs position, I would have been far less cordial about the resolution. You have my money, give me my product now.

This is not a store return, this is paying for a product and not receiving it - not because he had error, but because of an issue on the companies end. The type of business this is isn't a factor, and I maintain that anger is the best course of action, because it gives great incentive to fix a mechanism that is broke, rather than complacent patience.

You are doing your job satisfactorily in this situation, it's the people who receive Summrs' money that should be scrambling to make sure that the customer gets their product.

A chargeback is not the burden of the customer in this situation, it would directly be a result from the companies negligence, thus rightfully earned. As someone who has invested a decent amount of money (not as much as some), and time, I disdain chargebacks too, for the wrong reasons. But until someone gets angry and actually holds from accountability on this subject, I suspect that faulty donations and length assistance times will be common, unfortunately.

You (MeepCraft) took his money, there is absolutely no excuse he's waited 9 days for a reply on his purchase, those are the kinds of things a failing business does, and I cannot, nor do I, believe MeepCraft is a failing business.

 

It really isn't necessary to have such a lengthy debate about something so simple.

He ordered a product, he deserves to get it in a timely manner.

If he does not receive it in a timely manner, he should be refunded if the order can not be processed and given a discount on his next product.

 

Everything looks to be in order in that photo but I'm not seeing any proof on our side that it went through. Ill do some more looking to see where it might have gotten caught up.

 

lol, VIP just does not like me
hahaha

--- Double Post Merged, Sep 19, 2015, Original Post Date: Sep 17, 2015 ---

hey. i got a little tired of waiting. i have changed my username just now to 'WolvenWarroir'

 

Patience only goes so far...

 

Done